Healthcare practices and providers have been implementing electronic health record software at an increasing rate, according to the Centers for Medicare & Medicaid Services. Since the initial implementation date in 2009, 73 percent of eligible providers in the US have registered for EHR Incentive Programs, counting over 388, 000 practices. However, although these cases of initial implementation have been successful, sometimes the initial usage isn’t always easy. Having the time, resources, and cooperation from the entire practice can be a difficult task.
Here are a few potential challenges and barriers you may face in EHR use. Learning common barriers can help your practice manage around them and set realistic goals that can be accomplished.
According to the Morsani College of Medicine of USF Health, a computer’s ability to retrieve and send data throughout healthcare is affected by its age and other factors, such as the area in which the practice is located. Connecting to the system and internet can be more difficult for a system that is located in a rural setting over an urban region. Make certain the location of your practice will make EHR implementation and usage a non-stressful task for you.
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Advances in health information technology, such as EHRs, can be expensive in both implementation and usage. Finding the expenses to invest in training, support, and the physical infrastructure itself can be a common barrier, especially for smaller practices. Before making the decision to implement EHRs, it’s important to lay out the funding beforehand.
Unfortunately, not everyone is on board with the idea of implementing and using EHRs. There will be patients and providers along the way that may reject EHRs or easily give up on them if there are initial technical malfunctions. Before bringing EHRs into your practice, consider the barrier you may face with patients and coworkers – it’s important to be ready to face each and every opinion.
One of the main purposes of implementing EHRs is to create a steady workflow in the practice. Unfortunately, Getting Paid said sometimes EHR implementation can mess up the workflow in a practice entirely if it is not customized to fit its purpose properly. To avoid this problem, make certain your vendor gives you a proper demonstration of how the implementation will work in your practice.
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During EHR implementation, practices are suggested to train their employees throughout the new and improved workflow process. Unfortunately, this takes extra time, effort and resources some practices may not be able to afford. Before agreeing to implement EHRs, find out exactly how much training should go into the process and only go through with it if your practice is ready to complete it. Training is one of the most important parts for successful EHR implementation.
According to USF Health, some healthcare providers and patients may be concerned about medical privacies when using EHRs. Common concerns include lost information due to a natural disaster and cyber hacks. Before implementing EHRs, ask questions in regard to how strict privacy will be in your new system.
It’s crucial to find an EHR solution that offers the best workflow options for your practice and can optimize everything that pertains to your specialty.
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Be the first to hear tips, tricks, and best practices for independent pediatric practice success. Sign up now for full PSS access and tools to prepare your practice for a new tomorrow.Adopting Electronic Health Record software is the ultimate digital transformation project. It’s as complex as it can be with tons of legacy processes and records having to be digitized and adequately coordinated with the hospital’s existing workflow and too often facing the staff ‘s resistance.
In our previous article about the functions of an Electronic Health Record system, we explained what options you have when going for an EHR. We then went on to explain the problems hospitals face in operating EHRs. This time we’d like to tackle the implementation itself. Where to start, how to select the software suiting your practice’s needs, and how to get the system up and running while smoothing the introduction for the staff.
You know you are in need of an EHR system but are you prepared for it? Before diving in, assess your organization’s readiness: IT infrastructure, staff skills as well as attitudes. You can conduct a practical assessment in the form of a survey. For example, taking a
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The form lets you evaluate your readiness on a scale of “Not Yet Prepared” to “Moderately Prepared” to “Highly Prepared.” The more checks in “Moderately” and “Highly Prepared” you have, the more prepared you are. If there are still many checks in the “Not Prepared” column, use statements from it to understand the problem areas and work on them.
Stratis Health also offers an EHR Beliefs Assessment (.doc) designed to understand the attitudes and beliefs of both administrative and clinical staff. Its outcome also affects training and helps figure out how to encourage sustained use of the software in the future.
Derived from the previous step, workflow demands specific attention. Clarifying the processes in your organization, you’ll be able to determine the exact organizational and technical criteria for your future EHR software.
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Analyzing present workflow. Mapping your existing processes, assess them in terms of their effectiveness. Which processes are well-established and what makes them so efficient? What practice goals do they help you reach? Then do the same questioning but with your weak areas to direct you to ideas for their improvement.
Planning future workflow. Now, think about the ways EHR features will technically support your practice and boost its productivity. Identify the EHR features you need to boost your processes.
Let’s map the office visit workflow, as an example. A patient arrives at the office and checks in through the encounter close out in the EHR. Then, the staff interacts with the patient. EHR reminds them of any patient considerations so they can improve the quality of care and patient safety. The staff navigates the patient to the doctor who measures the patient’s vital signs, updates medications, and gathers complaints, and then – examines the patient. In the end, the doctor enters all the info into the EHR.
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That’s a general workflow description but we can already see how EHR’s front office management tools together with the physician support tools greatly upgrade the patient’s experience.
If the assessment stage confirms that you’re ready, start planning. At the planning stage, the primary task is to outline all the processes that need to be executed by your team of physicians, practice managers, IT staff, and even patients. For this purpose, you can use a roadmap.
A roadmap is a table-like document where you can put down the stages of your EHR product’s development. Having a roadmap will help you align EHR technology with the actual needs of your hospital. As a result of filling out a roadmap, your EHR implementation strategy and utmost goals are taking shape.
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A roadmap is where you also diagram all your tasks and risks and calculate the expected implementation budget. Read on how to create a roadmap in our dedicated article.
Depending on the complexity, it can also be a checklist, a matrix, or a template. You can use tools like simple Google Sheets or more advanced ones for flexible project management like Trello, Wrike, and Asana. If you’re working with an IT consultant to drive your implementation efforts, they will suggest the most fitting tools and will prepare a roadmap with you.
Using the information gathered in the assessment and planning phases, you’ll be able to select a fitting EHR for your organization. This system should streamline the processes in place and work with them, not against them.
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Hosting. There are solutions hosted on the cloud (called Software-as-a-Service) and those located on-site. If you want it local, you’ll have to take care of its servers, make sure you have space and resources to maintain them, both financial and IT. Another way is to purchase it as a SaaS solution along with maintenance and support services. You can see a more detailed comparison below. No option is better than the other, but for smaller healthcare providers, it’s more practical to get a cloud product and start using it right away. Larger hospitals aiming for customization will likely choose more expensive options.
Devices support. Physicians require an easy connection to the EHR system to access and input information. In this case, computer hardware plays a key role for a convenient use. Make sure the EHR is available via different devices like desktops, tablets, or smartphones.
Interoperability. Enabling health information exchange is a critical aspect as hospitals and practices must share data electronically with labs, radiology providers, public health registries, and syndromic surveillance systems. So, an EHR needs to work seamlessly across several platforms and technologies. As interoperability standards and rules become a healthcarerequirement, be sure your software supports them.
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Compliance. There is a range of rules the EHR app should comply with to enable normal operation. They include HIPAA for the US and GDPR for Europe. Also, there is the ONC Health IT Certification Program aimed at ensuring patient safety and improving the overall usability of EHR apps. So, make sure the vendor you
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